LEX Tracking

No more wondering about the location of your LEX package. Our LEX tracking tool lets you see its exact status as it moves across Southeast Asia, from the first mile to the last. LEX tracking tool provide immediate clarity for your e-commerce delivery.

Whether it’s a domestic “Next Day” parcel in Malaysia, a cross-border LGS shipment from China, or a Multi-Channel Logistics (MCL) order, you can follow its full journey. Just enter your LEX Tracking ID (e.g., starting with MYMP, LX, or numerical) into the tracking field to see its current status.

What is LEX Tracking?

LEX Tracking refers to the process of monitoring the real-time progress of parcels handled by Lazada Express (LEX), the dedicated logistics arm of the Lazada Group. Our LEX tracking tool provides crucial shipment visibility across their network in six key Southeast Asian countries, allowing you to follow your item’s journey.

By using a unique Tracking ID or Waybill Number, customers can check their delivery status through key milestones, from the sorting center to the final “out for delivery” scan.

LEX Tracking Number

To check the status of your shipment, you need the unique identifier provided when the order was shipped. Our LEX tracking tool is designed to accept the primary identifiers used by LEX and its partners across the region, ensuring you have the correct information to access your shipment’s current location and history:

• Tracking ID / Waybill Number: This is the primary tracking code for all LEX shipments. It is a unique alphanumeric code found on your shipping label, order confirmation page, or notification email. This single number grants access to all LEX Tracking details.
• Order Number: In some internal systems or when contacting support, the Order Number (e.g., 123456789) may be used, but the Tracking ID is preferred for real-time status checks.

LEX Tracking Number Formats

LEX uses various formats depending on the origin country, destination, and whether the shipment is domestic or cross-border. Our LEX tracking tool can recognize these diverse codes, allowing you to easily input your information and retrieve the latest status updates without any confusion:

• Malaysia (Domestic): Often starts with “MYMP” followed by numbers (e.g., MYMP000000913140) or “MPDS” (e.g., MPDS-397492527-6079).
• Singapore: Typically starts with “NLXSG” or similar prefixes (e.g., NLXSG20300914).
• Indonesia: Common formats include “LEX ID” followed by digits or standard alphanumeric codes (e.g., LXAD...).
• Cross-Border (LGS): Shipments from China often use LGS specific codes or standard postal formats like “LZ…” or “CN…”.
• Standard Alphanumeric: Many parcels use a generic format starting with “LEX” followed by the country code (e.g., LEXMY, LEXPH, LEXTH) and a series of digits.

How to Use Our Tracking Tool for LEX Shipments?

Our LEX tracking tool provides a single, simple interface to access your LEX tracking data directly from their regional network. It consolidates all relevant tracking information into one easy-to-read view, saving you time and effort when checking on your important e-commerce deliveries:

1. Find Your Tracking ID: First, locate the unique Tracking ID (e.g., MYMP…) from your order “Shipping Info” page or confirmation email.
2. Enter the Number: Next, paste or type that code accurately into the LEX tracking section.
3. Click “Track”: Finally, click the “Track” button to initiate the search.
4. View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel.

Your Shipment’s Journey: Guide to Status Updates

As your package moves through the LEX network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

About LEX (Lazada Express)

LEX (Lazada Express), launched in 2012, is the leading regional B2B2C logistics provider in Southeast Asia, serving as the dedicated logistics arm of Lazada. Born digitally enabled and deeply integrated with the Alibaba and Cainiao networks, LEX supports a massive global logistics mission across six core countries: Indonesia, Vietnam, Malaysia, Thailand, the Philippines, and Singapore. Recognized as the largest regional e-commerce logistics player with a self-operated model, they boast a daily capacity of over 5 million parcels and a delivery success rate exceeding 97.5%.

The company’s history is defined by continuous technological transformation, from its early days of fulfilling orders from an office to the launch of “Project Apollo” in 2020 which integrated advanced Alibaba technology. LEX has evolved beyond just serving Lazada; in 2023, LEX Malaysia and Indonesia began serving the external market through Multi-Channel Logistics (MCL), followed by Thailand in 2024. Guided by “Customer First” values, they focus on reliability and scale, managing massive volume fluctuations during peak campaigns like 11.11 with expertise.

LEX’s Service Portfolio

LEX offers comprehensive B2B2C solutions designed to meet the high-speed demands of the modern e-commerce sector. Their portfolio focuses on reliability and speed, ensuring that whether you are a small seller or a large brand, your logistics needs are met with precision.

• Express Delivery: Fast, reliable last-mile delivery including next-day options for intra-metro areas and same-region deliveries within 300km.
• Cross-Border Logistics: A seamless network offering 72-hour cross-border delivery to connect global sellers with Southeast Asian consumers.
• Contract Logistics: Tailored solutions for larger enterprises requiring dedicated logistics management.
• Fulfillment: Operation of a network of warehouses (fulfillment centers) that pick, pack, and ship orders on behalf of brands.

Multi-Channel Logistics (MCL)

LEX has expanded its capabilities to serve the external market through its Multi-Channel Logistics (MCL) service. This allows brands and sellers to use LEX’s world-class infrastructure to fulfill orders from any e-commerce platform, not just Lazada.

• One Stock Solution: Sellers can store their inventory in LEX warehouses and fulfill orders from Lazada, Shopee, TikTok Shop, and their own websites from a single stock pool.
• External Market Reach: Since 2023 in Malaysia/Indonesia and 2024 in Thailand, LEX actively serves external clients, offering the same high delivery standards.
• Scalability: Designed to help businesses scale fast by leveraging LEX’s technology and network without building their own logistics arm.

LEX Delivery Times

Delivery times for LEX are optimized for the fast-paced e-commerce environment, aiming to delight consumers with speed. Whether shipping locally or across borders, the company commits to ambitious transit targets to ensure customer satisfaction.

• Domestic (Metro): 24-hour delivery target for intra-metro and nearby regions.
• Domestic (Standard): Typically 1-3 days for standard nationwide delivery.
• Cross-Border: Committed to offering 72-hour cross-border delivery for priority shipments from key hubs like China.

LEX Service Coverage

LEX operates a massive self-operated network across Southeast Asia, ensuring consistent service quality. Their infrastructure connects major metropolitan hubs with rural areas across six diverse nations.

• Regional Network: Operates in Indonesia, Vietnam, Malaysia, Thailand, the Philippines, and Singapore.
• Capacity: Handles over 5 million parcels daily through a network of warehouses, sort centers, and hubs.
• Last Mile: A dense network of couriers (motorbikes and vans) ensures reach to almost every doorstep in the region.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to system synchronization or high volumes. If your tracking information isn’t updating or you cannot find your package, there are standard troubleshooting steps available to help you resolve the problem quickly.

• Check the ID: Ensure you entered the correct Tracking ID (e.g., MYMP…), not the Order Number.
• “Packed by Seller” Only: If the status stays here, the seller has not handed the item to LEX yet. Contact the seller.
• Failed Delivery: If delivery failed, check your app or SMS. LEX usually attempts re-delivery. Ensure your phone number is correct to receive courier calls.

Customer Support for Shippers

If you have a specific issue with your delivery, such as a delay or damage claim, contacting LEX directly is the best course of action. Their support team is available to assist shippers and recipients via digital channels and local offices.

• Malaysia Office Hours: Mon – Fri, 9:00 AM – 6:00 PM.
• Customer Support: Use the “Chat with Customer Care” feature on the Lazada app or website for the fastest response.
• External Support (MCL): Dedicated sales and support channels are available for external shippers sending >250 parcels/month.

Frequently Asked Questions (FAQs)

Conclusion

LEX provides a premier, technology-driven logistics solution for Southeast Asia, backed by the power of Alibaba and Cainiao. LEX Tracking offers the essential visibility needed to monitor your e-commerce orders, from domestic next-day parcels to complex multi-channel fulfillment.

Our LEX tracking tool simplifies this process, giving you a clear, consolidated view of your shipment’s journey from the warehouse to your doorstep. Stay informed every step of the way. Enter your Tracking ID in our tracking tool now to see your current shipment status!