Waiting for an Amazon package or an online order in Canada? Our tool lets you see its exact status as it moves through the Intelcom (or Dragonfly Shipping) network, a technology-driven leader in last-mile delivery. Our Intelcom Tracking tool gives you immediate clarity on your shipment’s journey.
Whether it’s a “Same Day” express delivery or an eco-friendly return picked up from your doorstep, you can follow its full journey. Just enter your tracking number into our tracking tool to see the latest updates.
What is Intelcom Tracking?
Intelcom Tracking refers to the shipment monitoring service provided by Intelcom (also operating as Dragonfly Shipping outside of Quebec), a last-mile logistics leader headquartered in Montreal. Our tracking tool provides high visibility for e-commerce deliveries, allowing customers to follow every parcel’s journey directly to their door in real time across Canada, Australia, and the Netherlands.
By using a unique tracking number, customers can check their delivery status, receive automated email notifications, and see the estimated time of delivery, ensuring transparency 7 days a week.
Intelcom Tracking Number
To track your shipment, you will need the primary reference number assigned to your package. This identifier serves as the digital link to your item’s location within the Intelcom tracking system, ensuring you can identify specific parcels among the millions delivered annually.
You can typically find this number in:
- The shipping confirmation email sent by the online retailer.
- The notification email sent by Intelcom once the package is in their network.
- The merchant’s “My Orders” section.
Intelcom Tracking Number Formats
The Intelcom tracking system relies on a specific tracking number provided at the point of shipment. While the exact format can vary by merchant, it is the essential key to accessing real-time data on the tracking page.
- Tracking Number: Shipments can be tracked by entering this unique alphanumeric code.
- Dragonfly Shipping: Note that outside of Quebec, the service may be branded as Dragonfly Shipping, but the tracking process remains similar.
How to Use Our Intelcom Tracking Tool?
Our tracking tool provides a comprehensive and user-friendly interface designed to help you follow your package through the Intelcom/Dragonfly network with ease. Our tracking ensure you have a single, simple way to access real-time updates without navigating complex menus.
- Find Your Tracking Number: Locate the number from your shipping confirmation email.
- Enter the Number: Paste or type that number accurately into the search field located at the top of this page.
- Click “Track”: Click the button to retrieve the results.
- View Your Updates: You will instantly see the live status and an estimated time of delivery.
Intelcom Shipment’s Journey
As your package moves through the logistics infrastructure, its status will be updated to reflect its physical location. The table below explains what these common Intelcom tracking milestones typically mean so you can understand exactly where your goods are.
| Status Update | What It Means |
| Order Created | The merchant has alerted Intelcom about the shipment. |
| Received at Station | The package has arrived at one of the 110 Canadian stations. |
| Out for Delivery | The package is on a vehicle. Deliveries occur between 8:00 AM and 10:00 PM. |
| Delivered | The shipment has been successfully dropped off at your door. |
| Return Pickup | For returns, the driver collects the item directly from your door (paperless and box-less). |
| Delivery Attempted | The driver could not complete delivery. Up to 3 delivery attempts are provided at no extra charge. |
About Intelcom
Intelcom, founded in 1986 and headquartered in Montreal, is a last-mile logistics leader specializing in technology-driven e-commerce delivery. Outside of Quebec, the company operates under the name Dragonfly Shipping, extending its reach across Canada, Australia, and the Netherlands.
The company is committed to sustainability, pledging to be net-zero carbon by 2040 and currently boasting an electric delivery capacity of 40 million packages per year. With a network of 135 stations worldwide, they reach 96% of Canadian addresses.
Intelcom Service Portfolio
Intelcom offers a robust portfolio of “always-on” delivery services that operate 361 days a year. From rapid same-day shipping to convenient consumer returns, their services are designed to meet the high demands of modern e-commerce.
- Standard Shipping: Reliable delivery taking 2-7 days for Local, Regional, and National shipments.
- Express Services: Includes Express Next Day (1 day) and Express Same Day (0 days) for local deliveries.
- Ideal Return: Features Express At-Door Returns (box-less/paperless) and Counter Returns at 1,400+ locations.
- Fulfillment: Provides up to 3 delivery or return pickup attempts at no extra charge.
Intelcom Delivery Times
Delivery times with Intelcom are categorized by speed and distance. As a technology-driven carrier, they achieve a 98% on-time delivery rate, ensuring that whether you choose Standard or Express, your package arrives within the promised window.
| Shipping Speed | Local Timeline | Regional Timeline | National Timeline |
| Standard | 2 – 7 days | 2 – 7 days | 2 – 7 days |
| Express Next Day | 1 day | – | – |
| Express Same Day | 0 days | – | – |
Intelcom Service Coverage
Intelcom maintains a massive operational footprint that connects the vast majority of Canadians with online retailers. Their network is strategically designed to provide seamless coverage in Canada and key international markets.
- Canada: Reaches 96% of addresses via 110 stations.
- Global: Operations extend to Australia and the Netherlands, with a total of 135 stations worldwide.
- Operating Hours: Drivers deliver 7 days a week between 8:00 AM and 10:00 PM.
Solving Common Tracking Issues
It is not uncommon to face minor delays or questions when monitoring a shipment. If you encounter issues when checking your track Intelcom status, there are several standard possibilities and solutions you should consider before contacting support.
- Missed Delivery: If you missed the driver, don’t worry. Intelcom provides up to 3 delivery attempts at no charge.
- No Notification: Ensure your email address was correctly provided by the merchant, as automated notifications are sent to both shipper and recipient.
- Return Issues: For “Express At-Door Returns,” remember you just hand the item to the driver—no box or label is needed.
Customer Support
If you require assistance with a specific shipment, need to reschedule a return, or have a general inquiry, Intelcom provides dedicated support channels. Their bilingual Customer Experience Team is available to assist with any tracking or delivery issues.
- Call Center: A bilingual team available to assist with tracking or unforeseen delivery issues.
- Client Portal: A dedicated portal available for professional shipping services.
- General Inquiries: Use the contact options on the official website for help.
Frequently Asked Questions (FAQs)
Conclusion
From same-day local drops to eco-friendly paperless returns, Intelcom (and Dragonfly Shipping) modernizes the Canadian delivery experience. Intelcom Tracking provides the essential real-time visibility needed to monitor your parcels 7 days a week.
Our Intelcom trackingtool simplifies access to these vital logistics updates, giving you a clear view of your package’s journey. Stay informed every step of the way. Enter your Intelcom tracking number in our Intelcom tracking tool now to see your current status!
