Need the latest update on your Internet Express shipment? Our Internet Express tracking tool keeps you informed with real-time progress updates as your package travels across South Africa via Internet Express’s reliable logistics network. Our Internet Express tracking tool simplifies this process. Simply enter your Waybill Number or Reference Number to instantly view the shipment status, hub movements, and estimated delivery.

How to Use Our Internet Express Tracking Tool?

We have made it simple to monitor your shipments directly through this page. Follow these steps to check your status using our Internet Express tracking tool:

Locate Number: Find the Waybill Number on the shipping label generated when you booked the shipment or in your confirmation email.
Enter in Our Tool: Type this unique code directly into the search field of our tracking tool located above.
Click “Track”: Hit the button to instantly retrieve the latest logistics status and current shipment location.

Internet Express Tracking Number

To access your shipment data, you need the specific reference code assigned to your package. Our Internet Express tracking tool relies on these standard identifiers used in their network:

Waybill Number: The primary tracking ID, typically a numeric or alphanumeric code (e.g., INT123456) generated at the time of booking.
Order Reference: In some cases, if booked through a partner site, the internal order reference may be linked to the tracking system.

Shipment Journey and Status Meanings

As your package moves through the Internet Express network, the status updates to reflect its journey. Here is what the standard statuses typically mean:

Status	What It Means
Collection Request Received	The booking has been made online, and the courier has been notified to pick up the parcel.
Collected	The driver has physically picked up the shipment from the sender’s address.
In Transit	The parcel is moving between major hubs (e.g., traveling from Johannesburg to Durban).
Arrived at Hub	The shipment has reached the local delivery depot nearest to the destination address.
Out for Delivery	The package is on the final delivery vehicle and will be delivered to the receiver today.
Delivered	The shipment has been successfully handed over to the consignee and signed for.

About Internet Express

Internet Express was founded in 1998 to bridge traditional courier services with the emerging digital economy. It introduced an easy-to-use online platform where customers could get instant quotes, book collections, and track shipments without requiring corporate accounts—making it especially popular with SMEs and individuals in South Africa.

Through strategic partnerships with major domestic and international carriers, the company expanded its reach and service reliability. It handles everything from urgent overnight documents to cost-effective road freight, maintaining a strong reputation for convenience with its streamlined “click and ship” experience.

Internet Express Service Portfolio

Our Internet Express tracking tool supports Internet Express’s versatile logistics solutions tailored for different urgencies and budgets. Monitor shipments across these key categories to stay updated on express and economy deliveries.

Overnight Express: Delivery by 11:00 AM the next business day to major centers (Johannesburg, Cape Town, Durban, etc.).
Economy Road: A cost-effective solution for larger or non-urgent parcels, delivered within 1-3 business days.
Same Day: Urgent delivery service for shipments collected and delivered on the same day within the same major metropolitan area.
International: Global courier services for documents and parcels to over 200 countries worldwide.

Internet Express Service Coverage

Internet Express operates a comprehensive network connecting South Africa’s economic hubs with regional towns. From the busy streets of Gauteng to the coastal cities, our Internet Express tracking tool covers shipments moving through this system.

Major Centers: High-frequency service to Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, East London, and Bloemfontein.
Regional Areas: Deliveries to smaller towns and outlying areas are serviced regularly, usually requiring an extra 24-48 hours.
International: Door-to-door delivery to virtually any destination globally through international partner networks.

Internet Express Delivery Times

Delivery speeds vary based on the service selected and the destination distance. Our Internet Express tracking tool results will generally reflect these timelines, helping you plan your availability.

Overnight Express: Delivered the next business day (usually by 11:00 AM or 5:00 PM) to main centers.
Economy Road: 2 to 3 Business Days for main centers, and up to 3 to 5 Business Days for regional/remote areas.
Same Day: Delivered within hours of collection, provided the booking is made before a specific cut-off time (usually 10:00 AM).
International: 3 to 7 Business Days depending on the destination zone and customs clearance.

Solving Common Tracking Issues

Tracking issues can arise from system delays or missing scans, but are usually easy to resolve. Try these troubleshooting steps on our Internet Express tracking tool to identify why your status might be missing or delayed.

“Waybill Not Found”: Wait 2-4 hours after the driver collects the parcel. The tracking activates once the parcel is scanned at the origin depot.
Stuck at “In Transit”: If the shipment is going to a remote area (e.g., Northern Cape), scans may be less frequent. Allow an extra day.
Missed Delivery: If the status is “Consignee Unavailable,” the driver tried to deliver. Contact support to reschedule or provide gate access codes.
Late Collection: If the status still says “Collection Request,” the driver may not have arrived yet. Call support if it is past 4:00 PM.

Contact Information

If you require direct assistance with your shipment or need to verify a collection time, support is readily available. Use the detailed contact information below to reach the Internet Express team for prompt assistance.

Customer Service

Phone: 011 973 2867 or 011 392 2329
Email: [email protected]
Address: 37 Andre Greyvenstein Avenue, Isando, Kempton Park, Johannesburg, 1600.

Frequently Asked Questions (FAQs)

Standard services run Monday to Friday. Saturday delivery is available as a specialized surcharge service and must be clearly selected during booking.

The courier will attempt to contact you. If delivery fails, the parcel returns to the depot. You must contact Internet Express to arrange a second attempt.

The sender is generally responsible for packaging. Internet Express may provide courier flyers (plastic bags) for documents, but boxes must be supplied by you.

Yes. International shipments booked through Internet Express can be tracked using the same Waybill Number on our tool.

Generally, you must book before 1:30 PM for a standard collection. For “Same Day Delivery,” booking usually needs to be done by 10:00 AM.

Conclusion

Internet Express Tracking ensures you are always connected to your shipment, providing peace of mind whether you are a business owner or a private sender. Our Internet Express tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay informed and connected. Enter your Waybill Number in our tracking tool now to confirm your delivery status!