Need updates on your ePost Global delivery? Our ePost Global tracking tool offers real-time tracking as your parcel moves through ePost Global’s shipping network, from U.S. gateways to final-mile delivery. Our tracking tool makes shipment tracking easy. Enter your tracking number above to view the latest status and know exactly when your package arrived.

What is ePost Global Tracking?

ePost Global Tracking refers to the shipment monitoring service provided by ePost Global (formerly R.R. Donnelley’s international logistics division). Our tracking tool provides crucial visibility for cross-border parcels moving through this specialized network.

The Tool offers detailed event updates such as “Processed at US Export Facility,” “Departed Origin Country,” and “Customs Clearance.” By entering your unique tracking number in our tracking tool, users can often find the vital “secondary” tracking number used by the local courier (e.g., a Royal Mail or La Poste ID).

ePost Global Tracking Number

To access your shipment data, you need the specific reference code associated with your parcel. Our ePost Global tracking tool relies on these standard identifiers used in their network:

ePost Tracking ID: The primary number assigned by ePost Global, often found on the shipping label or merchant confirmation email.
Partner Reference: A secondary number (often a USPS or UPU format) that may be generated once the package is processed for international export.

ePost Global Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. ePost Global tracking numbers can vary depending on the service level chosen by the merchant:

Standard Format: A numeric or alphanumeric string, often 12 to 22 digits long, which identifies the package within the ePost proprietary system.
UPU Format: For services handing off to postal networks, you may see a standard international format like L…US (e.g., LX123456789US) which works with local post offices.

How to Use Our ePost Global Tracking Tool?

We have made it simple to monitor your international shipments from the U.S. Follow these steps to check your status using our tracking tool:

Locate Number: Find the tracking number in your shipping confirmation email from the online retailer.
Enter Details: Type the full code into the search field of our tracking tool.
Click “Track”: Hit the button to retrieve the latest export scans, customs status, and local carrier handover details.

Shipment Journey and Status Meanings

As your package moves through the ePost Global network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:

Status	What It Means
Data Received	The merchant has created a label electronically, but the package has not yet reached the ePost Global facility.
Processed at Export Facility	The package has been sorted at a U.S. gateway (e.g., Los Angeles or Chicago) and is ready for international transport.
Departed Origin Country	The shipment has been loaded onto an international flight and has left the United States.
In Transit to Destination	The package is moving through the international network or is being processed by customs in your country.
Handed Over to Delivery Partner	ePost Global has finished its leg; the package is now with your local post office (e.g., Royal Mail, Australia Post) for final delivery.

About ePost Global

ePost Global traces its roots back to the logistics division of R.R. Donnelley (RRD), a global provider of marketing and business communications. In 2020, ePost Global spun off as a standalone company to focus exclusively on providing cost-effective international shipping solutions for U.S. e-commerce businesses.

Now headquartered near Los Angeles, California, the company leverages decades of industry experience and strategic partnerships to help brands like specialized apparel retailers and nutritional supplement companies reach global markets without the complexity of managing their own exports.

The company distinguishes itself through its technology-driven approach and flexible service tiers. By aggregating volume from many different shippers, ePost Global negotiates deep discounts with air carriers and last-mile postal services, passing those savings on to merchants.

ePost Global Service Portfolio

Our tracking tool supports the diverse range of logistics solutions ePost Global offers. We help you monitor shipments across these key service categories:

Priority Parcel: A balanced solution offering speed and tracking. Delivers to major global markets within 4 to 9 business days with full milestone visibility.
Economy Parcel: A cost-effective option for non-urgent shipments. Provides reliable delivery via postal networks, typically arriving in 7 to 14+ business days.
Domestic Expedited: Optimized shipping within the United States. Connects U.S. retailers to domestic customers using a consolidated network for faster ground delivery.
Preferred Packet: Specialized service for lightweight items under 4.4 lbs. Ideal for small e-commerce goods, utilizing efficient packet streams to keep shipping costs low.
Delivered Duty Paid (DDP): Integrated customs solutions. Allows merchants to pay duties and taxes upfront, ensuring the customer is not charged fees upon delivery.

ePost Global Delivery Times

Delivery times shown in ePost Global tracking results depend on the service level and destination. The network utilizes optimal routing:

Canada & Europe: Priority shipments typically arrive within 4 to 8 business days via air transport.
Australia & New Zealand: Deliveries generally take 7 to 12 business days depending on flight availability.
Rest of World: Economy shipments to Asia, South America, or Africa can take 10 to 21 business days depending on local customs.

ePost Global Service Coverage

ePost Global operates from strategic U.S. gateways. Our tracking tool covers shipments moving through these primary regions:

United States: Key processing facilities in Los Angeles (LAX), Chicago (ORD), and New York (JFK) handling outbound exports.
Global: Service to over 200 countries and territories, with strong trade lanes to the UK, EU, and Australia.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a handover delay. Try these fixes on our tracking tool:

Check Local Carrier: If status says “Arrived in Destination Country,” look for a secondary tracking number to use on your local post’s site (e.g., Royal Mail).
Wait for Customs: A status of “In Transit” for several days often indicates the package is being processed by customs authorities in your country.
Verify Merchant: Ensure the merchant has actually shipped the item; “Data Received” only means the label was printed.

Customer Service

If you can’t find your package using the ePost Global tracking tool, their support team is available. You can reach out via the following channels:

Phone: Call +1 (310) 784-8485 to speak with the customer service team in California.
Email: Send tracking inquiries or support requests to [email protected].
Address: Headquarters located at 1200 S Figueroa St, Los Angeles, CA 90015, USA.
Website: Use the contact form for business inquiries.

Frequently Asked Questions (FAQs)

ePost Global usually hands packages over to the national postal service of your country for the final mile. For example, Royal Mail in the UK, Canada Post in Canada, or Australia Post in Australia.

This usually means the package is at a U.S. export gateway waiting for an international flight. It can take 2-4 days to catch a flight and be scanned again in the destination country.

No, ePost Global is a private logistics company. However, they are a USPS Workshare Partner, meaning they sort and prepare mail to be injected into the postal network efficiently.

It depends on the merchant. If sent DDP (Delivered Duty Paid), fees are prepaid. If sent DDU (Unpaid), your local post office may charge you tax before delivering the item.

If you just received the number, allow 24-48 hours for the first scan. The merchant may have printed the label but not yet handed the box to the ePost Global driver.

Conclusion

ePost Global Tracking provides the essential visibility needed to follow this cross-border journey, ensuring that you can track your package from the California warehouse to your front door. Our ePost Global tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s global path. Stay informed and patient. Enter your ePost Global Tracking Number in our ePost Global tracking tool now to see your current status!