Curious about the current status of your ShipBob order? Our ShipBob tracking tool keeps you updated with real-time visibility as your package moves through ShipBob’s fulfillment process and continues on to final delivery with the assigned carrier.

Our ShipBob Tracking tool makes it easy to track your shipment from start to finish. Simply enter your tracking number above to instantly check the latest updates, see which carrier is handling your delivery, and find out when your order is expected to arrive.

What is ShipBob Tracking?

ShipBob Tracking refers to the shipment monitoring ecosystem managed by ShipBob, a tech-enabled 3PL that fulfills orders for direct-to-consumer (DTC) brands. While ShipBob packs the box, they do not drive the delivery truck; instead, they generate a tracking number from a partner carrier (such as USPS, UPS, FedEx, or DHL) once the order is labeled.

Our ShipBob tracking tool provides visibility into this handoff process, allowing you to track the package from the moment it leaves the warehouse “Processing” stage to its final “Delivered” status.

By entering the Tracking Number provided in your shipping confirmation email, users can access granular data including the specific carrier used and the current location of the parcel.

ShipBob Tracking Number

To access your shipment data, you need the specific reference code associated with your parcel. Our ShipBob tracking tool relies on these standard identifiers used in their partner network:

Carrier Tracking Number: The primary code assigned to your package by the specific courier (e.g., a USPS or UPS number) chosen by ShipBob’s algorithm.
ShipBob Reference ID: An internal order ID (often numeric) used by the merchant to locate the order within the ShipBob dashboard.

ShipBob Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. Since ShipBob uses various carriers, the tracking number will follow the format of the specific courier handling your delivery:

USPS Format: Typically a 22-digit numeric string (e.g., 9400100000000000000000).
UPS Format: Usually starts with “1Z” followed by 16 alphanumeric characters (e.g., 1Z9999999999999999).
DHL eCommerce: Often starts with “420” or is a shorter numeric string depending on the service level.
FedEx Format: Typically a 12 to 15-digit numeric string (e.g., 123456789012).

How to Use Our ShipBob Tracking Tool?

We have made it simple to monitor your e-commerce deliveries. Follow these steps to check your status using our tracking tool:

Locate Number: Find the tracking number in the “Your Order Has Shipped” email sent by the online store you purchased from.
Enter Details: Type the full carrier tracking code into the search field of our tracking tool.
Click “Track”: Hit the button to automatically detect the carrier (e.g., UPS, DHL) and retrieve the latest status updates.

Shipment Journey and Status Meanings

As your package moves through the ShipBob fulfillment process and carrier network, the status updates to reflect its journey. Here is what the standard messages on our ShipBob tracking tool typically mean:

Status	What It Means
Processing	ShipBob has received the order details and is currently picking and packing the items at a fulfillment center.
Label Created	A shipping label has been generated and a tracking number assigned, but the carrier has not yet picked up the package.
Shipped / In Transit	The carrier (e.g., UPS, USPS) has picked up the package from ShipBob and it is moving toward the destination.
Exception	There is an issue with the delivery, such as an incorrect address or a weather delay affecting the carrier.
Delivered	The package has been successfully dropped off at the recipient’s address or mailbox.

About ShipBob

ShipBob was founded in 2014 with a mission to provide Amazon-level fulfillment capabilities to small and medium-sized e-commerce businesses. Headquartered in Chicago, Illinois, the company has grown into a global logistics powerhouse with a network of over 50 fulfillment centers across the United States, Canada, Europe, and Australia.

The company distinguishes itself through its proprietary software, which integrates directly with e-commerce platforms like Shopify, WooCommerce, and BigCommerce. This technology automatically routes orders to the warehouse closest to the customer, reducing transit times and shipping costs.

ShipBob Service Portfolio

Our tracking tool supports the diverse range of logistics solutions ShipBob facilitates for its merchants. We help you monitor shipments across these key service categories:

2-Day Express: A premium service that guarantees delivery within 2 business days across the continental US. Leverages a distributed network of warehouses to ensure inventory is close to the end consumer.
Standard Domestic: Reliable ground shipping options utilizing major carriers like USPS, UPS, and FedEx. Balances cost and speed for non-urgent orders, typically delivering within 3-7 business days.
International Shipping: Cross-border solutions offering both DDP (Delivered Duty Paid) and DDU options. Partners with carriers like DHL and specialized freight forwarders to reach over 200 countries.
B2B Fulfillment: Wholesale and retail distribution services for sending stock to brick-and-mortar stores. Manages larger freight shipments and compliance requirements for retailers like Target or Sephora.
WRO (Warehouse Receiving Order): Inbound logistics tracking for merchants sending inventory to ShipBob. Allows business owners to track the status of their stock as it is received and shelved in the warehouse.

ShipBob Delivery Times

Delivery times shown in ShipBob tracking results depend on the shipping method selected at checkout. The network is optimized for speed:

Expedited: Orders shipped via the “2-Day Express” program aim to arrive within 2 business days after carrier pickup.
Standard: Typical domestic ground shipments take 3 to 7 business days, depending on the zone distance.
International: Deliveries outside the user’s home country generally take 5 to 15 business days, heavily dependent on customs clearance.

ShipBob Service Coverage

ShipBob operates a global fulfillment network. Our tracking tool covers shipments moving through these primary regions:

United States: Extensive coverage with dozens of fulfillment centers in major hubs like California, Texas, Pennsylvania, and Illinois.
Canada: Facilities in Ontario and British Columbia enabling fast domestic shipping within Canada.
Europe & UK: Strategic hubs in the United Kingdom, Poland, and the Netherlands to serve the European market.
Australia: Operations in Melbourne and Sydney to handle fulfillment for the APAC region.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a data sync or handover delay. Try these fixes on our tracking tool:

Wait for Pickup: “Label Created” means ShipBob has packed it, but the carrier hasn’t scanned it yet; allow 24 hours for the first scan.
Check Carrier Site: If our tool shows no info, try the specific carrier’s website (e.g., UPS.com) using the same number for direct updates.
Contact Merchant: If a package is lost or delayed, you must contact the store you bought from, as ShipBob support is for merchants only.

Customer Service

If you can’t find your package using the ShipBob tracking tool, please note that recipients should contact the merchant directly. However, for merchants (shippers), support is available via:

Merchant Care: Call 1-312-313-1104 for support regarding inventory, orders, and claims.
Dashboard Chat: Log in to the ShipBob dashboard to use the live chat feature for real-time assistance.
Help Center: Visit support.shipbob.com for articles on claims, WROs, and software integrations.
Email: Submit a case via the Merchant Care form for non-urgent tracking inquiries.

Frequently Asked Questions (FAQs)

ShipBob is the warehouse packer, but the final delivery is handled by a partner carrier like USPS, UPS, FedEx, DHL, or OnTrac. Your tracking number will identify which one.

Sometimes carriers miss a scan at a distribution hub. If the status hasn’t changed for more than 5 days, contact the online store you purchased from to file a claim.

It depends on the carrier used. USPS and FedEx Home Delivery often deliver on Saturdays, but standard commercial ground services may not.

No, ShipBob fulfillment centers are not open to the public for pickups. You must wait for the carrier to deliver the package to your address.

Check around your property, mailroom, or with neighbors. If you still cannot find it, contact the merchant (seller) immediately so they can file a claim with ShipBob.

Conclusion

ShipBob Tracking provides the essential visibility needed to follow this journey, linking you directly to the carrier handling the final mile. Our ShipBob tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s progress. Stay informed and excited. Enter your Carrier Tracking Number in our ShipBob tracking tool now to see your current status!