Stop wondering where your KEX Express parcel is. Our tool lets you see its exact status as it moves across East and West Malaysia or internationally. Our KEX Express tracking tool provide immediate clarity for your delivery. Whether it’s a domestic next-day consignment, a cross-border e-commerce order, or a “Digital COD” shipment handled by this Malaysian logistics leader, you can follow its full journey. Just enter your KEX Express Tracking number (e.g., starting with SHX or numerical) into the tracking field to see its current status.

What is KEX Express Tracking?

KEX Express Tracking refers to the monitoring system used to trace shipments handled by KEX Express (formerly ABX Express), a prominent Malaysian courier with over 39 years of experience. Our KEX Express tracking tool provides crucial shipment visibility across their extensive network of 700 service touchpoints, allowing you to follow your item’s journey from the initial drop-off to the final cashless payment and delivery.

By using a unique Tracking Number, customers can check their delivery status through key milestones, ensuring transparency for both local and global shipments.

KEX Express Tracking Number

To check the status of your shipment, you need the unique identifier provided by the sender when the package was booked. Our KEX Express tracking tool is designed to accept the primary identifier used by KEX Express:

Tracking Number (Consignment Note): This is the primary tracking code for all KEX shipments. It is a unique alphanumeric or numerical code found on your shipping receipt (waybill) or provided by the online merchant. This single number grants access to all KEX Express Tracking details.

KEX Express Tracking Number Formats

KEX Express uses distinct formats, often reflecting its legacy as ABX Express or its modern e-commerce integrations. Our KEX Express tracking tool can recognize these specific codes:

SHX Format: A very common format for domestic parcels, typically starting with “SHX” followed by a series of digits (e.g., SHX123456789).
Numerical/Alphanumeric: Other formats may include prefixes like “KNX” or be purely numerical strings ranging from 10 to 15 digits, depending on the service type and origin.

How to Track KEX Express Shipment?

Our KEX Express tracking tool provides a single, simple interface to access your KEX Express tracking data directly from their national network.

Find Your Tracking Number: First, locate the unique tracking number (e.g., SHX…) from your shipping receipt, invoice, or the confirmation email sent by the sender.
Enter the Number: Next, paste or type that code accurately into the KEX Express tracking section. You can track multiple numbers at once (up to 700 via their bulk tool).
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel.

KEX Express Shipment’s Journey

As your package moves through the KEX network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.

Status	What It Means
Shipment Data Received	The sender has created a shipping label, but KEX Express has not yet physically collected the package.
Picked Up	The courier has successfully collected the shipment from the sender or drop-off point.
Arrived at Hub	The package has reached a major sorting facility (e.g., Central Hub) for processing.
In Transit	The shipment is moving between branches or states (e.g., West to East Malaysia).
Out for Delivery	The package is on the courier’s vehicle and is scheduled to be delivered today.
Delivery Attempted	The courier tried to deliver, but the recipient was not available.
Delivered	The shipment has been successfully delivered to the recipient.

KEX Express’s Service Portfolio

KEX Express offers a comprehensive suite of logistics solutions designed to meet the diverse needs of the modern market. Their portfolio spans from traditional domestic shipping to innovative digital payment options, ensuring convenience for every user.

Domestic Shipping: Nationwide coverage with options for door-to-door delivery and convenient “Pick Up Services” portals.
International Shipping: Connects Malaysia to over 225 countries, enhanced by their partnership with SF International for global reach.
Digital Payment Solutions:
- Digital COD: Allows receivers to pay for the product using cashless methods upon delivery.
- Digital FOD: Allows receivers to pay for the shipping fee cashlessly upon arrival.
Logistics & Fulfillment: Integrated warehousing, inventory management, and API solutions for e-commerce businesses.
Extra Care: A value-added service covering the liability limit for lost or damaged parcels.

KEX Express Delivery Times

Delivery times for KEX Express are designed to be competitive and reliable across their extensive network. Whether shipping within the peninsula or across the South China Sea, customers can expect defined transit windows.

Domestic (West Malaysia): Standard shipments are typically delivered within 1-3 working days.
East Malaysia: Deliveries to Sabah and Sarawak generally take 2-5 working days, depending on the location.
International: Transit times vary by destination but are optimized through the Kerry Logistics and SF International networks.

KEX Express Service Coverage

KEX Express utilizes a robust infrastructure to ensure comprehensive coverage across Malaysia and beyond. Their network is built to bridge urban centers with rural communities effectively.

Nationwide: Covers all states in East and West Malaysia, supported by over 700 touchpoints.
International: extensive reach to more than 225 countries, facilitating seamless cross-border trade.
Touchpoints: A mix of branded stores and partner locations ensures accessibility for drop-offs and collections nationwide.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status. Here are some common solutions to help you resolve these tracking problems quickly.

Check the Number: Ensure you have entered the correct tracking code (e.g., SHX...). A single error can prevent the system from finding your parcel.
“Data Received” Only: If the status stays here, the sender has not handed the package to KEX yet. Contact the seller.
Missed Delivery: If you missed the courier, check your tracking status for instructions. You may need to contact customer service to reschedule or arrange a pickup.

Customer Support for Shippers

If you have a specific issue with your delivery, such as a claim or a delay, contacting KEX Express directly is the best course of action. Their support team is available 7 days a week to assist you.

Call Centre: 1800-33-3333 (Available 7 days a week).
Live Chat: Available daily from 8:30 am – 5:30 pm via their website.
Claims: Damage claims must be submitted within 7 days of delivery.
Headquarters: KEX Express operates nationwide with its main hubs supporting the entire network.

About KEX Express

KEX Express, formerly known as ABX Express, is a leading Malaysian logistics provider with roots dating back to 1984. With nearly four decades of experience, the company has transformed from a traditional courier into a digital-first logistics partner. Its integration into the Kerry Logistics Network (KLN) in 2016 strengthened its capabilities in e-commerce and retail express services, enabling it to handle up to 2.5 million parcels daily nationwide.

The company operates one of the widest delivery networks across East and West Malaysia, supported by more than 700 service touchpoints and 100 branded stores. Known for its emphasis on convenience and digital innovation, KEX Express introduced features like “Digital COD” and serves as the global agent for SF International. Its strong commitment to reliable, seamless delivery makes it a trusted choice for businesses and consumers across Malaysia.

Frequently Asked Questions (FAQs)

Yes, KEX Express was formerly known as ABX Express. The company rebranded to reflect its integration into the Kerry Logistics Network (KLN).

Digital COD (Cash on Delivery) allows the receiver to pay for the product using cashless methods (like e-wallets) when the courier arrives, instead of needing physical cash.

Their customer service operates 7 days a week, and delivery operations often include weekends depending on the service level and location.

You cannot send liquids, live plants, drugs, currency, or jewelry via KEX Express.

Conclusion

KEX Express provides a modern, digitally integrated logistics solution, connecting Malaysia with the world through the power of the Kerry Logistics Network. KEX Express Tracking offers the essential visibility needed to monitor your shipments, from cashless COD orders to international exports.

Our KEX Express tracking tool simplifies this process, giving you a clear, consolidated view of your shipment’s journey from the branch to your doorstep. Stay informed every step of the way. Enter your Tracking Number in our tracking tool now to see your current shipment status!