Want to know where your Pilot Freight Services shipment is right now? Our Pilot Freight tracking tool provides real-time updates as your oversized or high-value goods move through the Maersk Pilot landside network across North America.

Our Pilot Freight Services tracking tool lets you easily follow your shipment every step of the way. Just enter your Tracking Number (typically a PRO number or Booking ID) to instantly view the latest status, check delivery appointment details, or confirm arrival at the destination terminal.

What is Pilot Freight Services Tracking?

Pilot Freight Services Tracking lets you monitor shipments through the Maersk Delivers portal. It tracks milestones like “Arrived at Destination Station,” “Appointment Scheduled,” and “Driver En Route” across Pilot’s U.S. network. By entering your Tracking Number in our Pilot Freight Services tracking tool, you stay informed from dispatch to delivery—especially for White Glove services, where you must be present. The system alerts you when the local dispatcher calls, helping prevent missed deliveries and extra fees.

Pilot Freight Tracking Number

To access your shipment data, you need the specific reference code associated with your order. Our Pilot Freight Services tracking tool relies on these standard identifiers used in their network:

PRO Number: The primary freight tracking number, typically a 9-digit numeric code used for LTL and home delivery shipments.
Booking / Reference Number: An alphanumeric code provided by the retailer (e.g., Wayfair or Best Buy order number) that is linked to the Pilot system.
Confirmation Number: A unique ID assigned when the shipment is booked in the Pilot/Maersk system.

Pilot Freight Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our Pilot Freight tracking tool. Pilot tracking numbers typically follow specific patterns:

Standard PRO: A simple string of 9 digits (e.g., 012345678).
Maersk Format: Newer shipments may use Maersk specific formats, but legacy Pilot PRO numbers remain the standard for domestic freight.

How to Use Our Pilot Freight Tracking Tool?

We have made it simple to monitor your heavy freight and home deliveries directly through this page. Follow these steps to check your status using our Pilot Freight tracking tool:

Locate Number: Find the PRO Number or Tracking ID on your shipping confirmation email from the retailer or the invoice.
Enter in Our Tool: Type this unique code directly into the search field of our Pilot Freight tracking tool located above.
Click “Track”: Hit the button to instantly retrieve the latest logistics status, appointment details, and current location.

Shipment Journey and Status Meanings

As your freight moves through the Pilot/Maersk network, the status updates to reflect its journey. Here is what the standard statuses typically mean:

Status	What It Means
Shipment Picked Up	The driver has collected the freight from the shipper’s warehouse or the retailer.
In Transit	The shipment is moving via truck or air between Pilot stations (e.g., originating hub to destination hub).
Arrived at Destination Station	The freight has reached the local facility nearest to the delivery address.
Pending Appointment	The local dispatcher needs to contact you (or you need to contact them) to schedule a delivery time.
Appointment Set	A specific date and time window has been agreed upon for the delivery.
Delivered	The shipment has been successfully handed over, and the Proof of Delivery (POD) is on file.

About Pilot Freight Services (Maersk)

Founded in 1970 in Lima, Pennsylvania, Pilot Freight Services grew into a leading provider of transportation and logistics, specializing in heavy and bulky freight. Expanding to over 70 locations across North America, it became a trusted partner for both B2B and B2C shipping. In 2022, Pilot was acquired by A.P. Moller – Maersk to extend Maersk’s logistics reach beyond ocean ports, enabling true end-to-end solutions.

Now part of the Maersk family, Pilot continues to move oversized freight efficiently through its ground network and air partnerships. Its focus remains on flexible, customer-centric delivery, including the “White Glove” service with assembly, installation, and debris removal.

Pilot Freight Service Portfolio

Our Pilot Freight tracking tool supports the specialized logistics solutions Pilot/Maersk offers. We help you monitor shipments across these key service categories:

White Glove Home Delivery: Premium residential service. Includes delivery to the room of choice, unpacking, light assembly, and removal of packaging debris.
Threshold Delivery: Secure entrance delivery. Places the item just inside the front door or garage, offering a balance between convenience and cost.
Curbside Delivery: Standard freight option. The driver unloads the pallet or package at the end of the driveway or curb; the recipient handles it from there.
B2B LTL Freight: Commercial trucking. Less-Than-Truckload shipping services connecting businesses with reliable ground transport for palletized goods.
Specialized Logistics: Custom solutions. Tailored handling for high-value electronics, medical equipment, and trade show exhibits requiring precise timing.

Pilot Freight Delivery Times

Delivery times shown in Pilot Freight Tracking results depend on the service level and distance. The network prioritizes scheduled accuracy:

Domestic Ground: Typically takes 3 to 5 business days for coast-to-coast transport between major hubs.
Home Delivery: Adds processing time at the destination station; delivery usually occurs 1 to 3 days after the “Arrived at Destination” scan.
Expedited Services: Next-day and 2-day air options are available for urgent commercial shipments.

Pilot Freight Service Coverage

Pilot/Maersk operates a comprehensive network covering North America and beyond. Our Pilot Freight tracking tool covers shipments moving through these primary regions:

USA (Domestic): Extensive coverage of all 50 states via a network of corporate stations and franchise partners.
Global: Connects to international markets through Maersk’s global ocean and air freight capabilities.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually an appointment delay or reference mismatch. Try these fixes on our Pilot Freight tracking tool:

Check “Pending Appointment”: If the status is stuck here, call the local station immediately. They are likely waiting for you to pick a delivery date.
Use PRO Number: Retailer order numbers sometimes don’t link correctly. If possible, ask the seller for the specific 9-digit Pilot PRO number.
Wait for Pickup: “Shipment Information Sent” means the label is created, but the truck hasn’t picked it up yet. Allow 24 hours for the first scan.

Customer Support for Shippers

If you can’t find your shipment using our Pilot Freight tracking tool, their support team is available. You can reach out via the following channels:

Customer Service: Call 1-800-HI-PILOT (1-800-447-4568) for general inquiries and station lookups.
Local Station: The tracking results usually list the phone number for the Destination Station—calling them directly is the fastest way to resolve delivery issues.

Frequently Asked Questions (FAQs)

Yes, Pilot Freight Services was acquired by Maersk in 2022. You will see Maersk branding on the tracking portal and vehicles, but they still operate the legacy Pilot network for heavy goods.

This is a White Glove service where the delivery team carries your item (e.g., a sofa or treadmill) inside your home and places it in the specific room you designate, rather than leaving it at the door.

For heavy freight, it is normal for tracking to pause while the truck is driving cross-country (e.g., from California to New York). Updates resume when it reaches the next regional hub.

Yes, you can usually reschedule by calling the local Pilot/Maersk station listed on your tracking page. Ideally, do this at least 24 hours in advance to avoid fees.

Generally, no. Unless specifically paid for as an additional “Haul Away” service with the retailer, the driver is only responsible for delivering the new item and removing its packaging.

Conclusion

Pilot Freight Services Tracking provides the necessary transparency to navigate this complex logistics network, ensuring you know exactly when to clear your schedule for that new appliance or furniture delivery. Our Pilot Freight tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey. Stay informed and prepared. Enter your PRO Number in our Pilot Freight tracking tool now to confirm your delivery status!