Curious about the latest update on your Tokopedia shipment? Our Tokopedia tracking tool helps you stay updated with real-time visibility as your order moves through Tokopedia’s integrated logistics network, from seller dispatch to final delivery across Indonesia. Our tracking tool lets you easily follow your shipment every step of the way. Simply enter your Resi Number into the tool to instantly view the latest location updates, courier status, and estimated arrival time.

What is Tokopedia Tracking?

Tokopedia Tracking lets buyers follow their orders using a Nomor Resi provided by the seller’s courier. In the Tokopedia app, users can see basic shipment statuses like processed, shipped, and delivered. For more detailed updates, our Tokopedia Tracking tool allows users to track the courier directly using the same Nomor Resi. By entering the number into our tracking tool, users can view clearer transit details, scan updates, and delivery progress not always shown in the app.

Tokopedia Tracking Number (Nomor Resi)

To access your shipment data, you need the specific courier reference code provided by the seller. Our tracking tool relies on these standard identifiers used by Tokopedia’s partners:

Nomor Resi (AWB): The unique tracking number generated by the logistic partner (e.g., JNE, J&T, SiCepat). This is what you enter in our tool.
Invoice Number: The internal Tokopedia order ID (e.g., INV/20240101/…) used for payment disputes. Note: This cannot be used in external tracking tools.

Tokopedia Tracking Number Formats

Identifying the correct format is essential for getting accurate results with our tracking tool. Tracking numbers vary by the specific courier selected at checkout:

JNE Express: Typically a numeric or alphanumeric string (e.g., 0123456789 or JNE12345).
SiCepat: Often starts with 00 or letters like RES followed by digits (e.g., 001234567890).
J&T Express: Usually a 12-digit numeric string (e.g., JP1234567890).
Kurir Rekomendasi: Often follows the format of the underlying partner (e.g., Anteraja or SiCepat) assigned to the order.

How to Use Our Tokopedia Tracking Tool?

We have made it simple to monitor your e-commerce deliveries directly through this page. Follow these steps to check your status using our Tokopedia tracking tool:

Find Resi: Open your Tokopedia app, go to “Transaksi”, select the order, and copy the “No. Resi” (not the Invoice number).
Enter in Our Tool: Paste this unique Resi number directly into the search field of our tracking tool located above.
Click “Track”: Hit the button to instantly detect the courier and retrieve the latest location updates and delivery estimates.

Shipment Journey and Status Meanings

As your package moves through the logistics network, the status updates (often in Indonesian) to reflect its journey. Here is what the standard statuses typically mean:

Status (Indonesian)	Status (English)	What It Means
Menunggu Kurir	Awaiting Courier	The seller has packed the item and requested a pickup, but the driver has not arrived yet.
Pesanan Diproses	Order Processed	The seller has accepted the order and is currently packing the items.
Sedang Dikirim	Shipping / In Transit	The package is with the courier and moving towards the destination city or hub.
Dalam Pengiriman	Out for Delivery	The courier is in your local area and will deliver the package to your doorstep today.
Pesanan Selesai	Order Completed	The item has been delivered, and the buyer has confirmed receipt (or the system auto-confirmed it).

About Tokopedia

Tokopedia was founded in 2009 by William Tanuwijaya and Leontinus Alpha Edison with a mission to democratize commerce through technology. Headquartered in Jakarta, Indonesia, it has grown into a “Super Ecosystem” where anyone can start and discover anything. In 2021, Tokopedia merged with ride-hailing giant Gojek to form the GoTo Group, creating the largest digital ecosystem in Indonesia that covers e-commerce, on-demand services, and financial technology.

The platform distinguishes itself through its focus on Micro, Small, and Medium Enterprises (MSMEs), giving local sellers the tools to compete with big brands. Tokopedia’s logistics capabilities are vast, offering “Dilayani Tokopedia” (Fulfillment by Tokopedia) where products are stored in smart warehouses across the country for faster delivery. By integrating with on-demand couriers like GoSend and GrabExpress, they also offer instant delivery for local orders, setting a high standard for speed in the Southeast Asian market.

Tokopedia Service Portfolio

Our Tokopedia tracking tool supports the diverse range of logistics solutions Tokopedia offers through its partners. We help you monitor shipments across these key service categories:

Instant & Same Day: On-demand local delivery. Uses GoSend or GrabExpress to deliver items within hours (Instant) or by the end of the day (Same Day) within the same city.
Next Day: High-priority overnight shipping. Guarantees delivery by the next day, handled by partners like JNE YES, SiCepat BEST, or Anteraja Next Day.
Reguler: Standard nationwide shipping. The most common option, balancing cost and speed (2-5 days), serviced by J&T, JNE, SiCepat, and ID Express.
Kargo: Heavy and bulk transport. Economical shipping for large items (furniture, electronics) via trucking partners like JNE Trucking (JTR) or SiCepat Gokil.
Kurir Rekomendasi: Managed logistics service. Tokopedia automatically assigns the best available courier partner based on performance to ensure reliability.

Tokopedia Delivery Times

Delivery times shown in Tokopedia Tracking results depend on the service level chosen. The network covers the vast Indonesian archipelago:

Instant: Delivered within 1-3 hours of pickup (local city only).
Reguler (Java/Bali): Shipments between major cities on main islands typically take 2 to 4 days.
Kargo / Outer Islands: Shipments to remote areas (e.g., Papua, Maluku) or via cargo can take 5 to 14 days depending on sea freight schedules.

Tokopedia Service Coverage

Tokopedia connects buyers and sellers across the entire nation. Our Tokopedia tracking tool covers shipments moving through these primary regions:

Indonesia: Comprehensive coverage from Sabang to Merauke, including major hubs like Jakarta, Surabaya, Medan, and Makassar.
Hyperlocal: Intense density in Greater Jakarta (Jabodetabek) with instant delivery options available 24/7.

Solving Common Tracking Issues

If you cannot find your shipment, it is usually a data sync delay. Try these fixes on our Tokopedia tracking tool:

Check Resi: Ensure you are entering the No. Resi (e.g., JP…, TKP…) and NOT the Invoice number (INV/…).
Wait for Pickup: Tracking often shows “Menunggu Kurir” or “Input Data” until the courier physically scans the item at the hub (usually at night).
Fake Delivery: If status says “Delivered” but you have no package, check with neighbors or security; couriers sometimes mark items delivered before arriving.

Customer Support for Buyers

If you can’t find your shipment using our tracking tool, their support team is available. You can reach out via the following channels:

Tokopedia Care: Use the “Bantuan” (Help) feature in the app to chat with the digital assistant or an agent.
Twitter: Tweet to @TokopediaCare for responsive support regarding transaction issues.
Resolution Center: Open a complaint (Komplain) in the app if an item is lost or damaged to hold funds from the seller.
Address: Headquarters located at Tokopedia Tower, Ciputra World 2, Jakarta, Indonesia.

Frequently Asked Questions (FAQs)

This is a service where Tokopedia selects the best courier partner (like Anteraja or SiCepat) for your specific route. You track it using the Resi provided in the order details.

The seller may have printed the label but the courier hasn’t picked it up yet. Please wait 24 hours for the first scan to appear in the system.

Generally, no. Once the order is processed and a Resi is generated, the address cannot be changed. You must cancel the order and re-purchase if it hasn’t shipped yet.

If the tracking shows no movement for several days past the deadline, open a “Komplain” in the Tokopedia app to request a refund or investigation.

Tokopedia is primarily a domestic Indonesian marketplace. They do not offer direct international shipping to buyers outside Indonesia.

Conclusion

Tokopedia Tracking provides the essential visibility needed to manage these orders, ensuring that you know exactly when your new gadgets or daily essentials will arrive. Our Tokopedia tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s journey across the islands. Stay informed and secure. Enter your Nomor Resi in our tracking tool now to confirm your delivery status!