Stop worrying about missing your delivery or struggling with a return. Our Postco tracking tool provides a direct view of your parcel’s status as it moves to or from a PostCo collection point. Our Postco tracking tool provide immediate clarity for your out-of-home logistics.

Whether it’s a “Click & Collect” online order, a fashion return dropped off at a petrol station, or a standard parcel, you can follow its full journey. Just enter your Postco Tracking number or Collection Code into the tracking field to see its current status.

What is Postco Tracking?

Postco Tracking refers to the process of monitoring parcels moving through PostCo’s extensive network of alternative delivery and return points. Our Postco tracking tool provides crucial visibility, connecting you to the status of your item whether it is waiting at a local pharmacy for pickup or being returned to an e-commerce merchant. By using a unique Collection Code, Return Reference, or standard Tracking Number, customers can check their status through key milestones, from “Arrived at Store” to “Collected.”

Your Key Identifiers for Postco Tracking

To check the status of your shipment, you need the unique identifier provided when the order was booked or the return was initiated. Our Postco tracking tool accept the primary identifiers used by PostCo:

Tracking Number: This is the standard courier code assigned to the parcel (e.g., from partners like Ninja Van or Pos Laju) if it is being delivered to a PostCo point.
Collection Code: A unique code (often alphanumeric) sent to you via SMS or email when your parcel is ready to be picked up at a store.
Return Reference: A specific code generated when you book a return online. This identifies the parcel as it moves back from the drop-off point to the merchant.

Postco Tracking Number Formats

Because PostCo acts as an aggregator and technology partner, tracking formats can vary based on the underlying courier or the specific service used. Our Postco tracking tool can recognize these diverse codes:

Partner Courier Formats: Standard formats from partners like Ninja Van (SHP...), Pos Laju (ER...MY), or DHL (1234567890).
PostCo Reference: Internal references often used for returns or collection verifications, which may be a mix of letters and numbers generated by the PostCo 360 system.

How to Use Our Tracking Tool?

Our Postco tracking tool provides a single, simple interface to access your Postco tracking data directly.

Find Your Code: First, locate the Tracking Number, Collection Code, or Return Reference from your SMS notification or email confirmation.
Enter the Number: Next, paste or type that code accurately into the tracking section located on this page.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, showing if your item is ready for collection or has been successfully returned to the merchant.

Your Shipment’s Journey: Guide to Status Updates

As your package moves through the PostCo network, its status will update to reflect its current location. Here is a guide to what those common statuses mean.

Status	What It Means
Order Created	The return or collection booking has been made online, but the item is not yet at the store.
Dropped Off	You have successfully handed the return parcel to the shop assistant at the PostCo location.
In Transit	The parcel has been collected by the courier from the store and is moving to the destination.
Arrived at Store / Ready for Collection	The parcel has been delivered to your chosen PostCo point and is waiting for you to pick it up.
Collected	You (or the recipient) have successfully picked up the parcel from the store.
Returned to Merchant	The return process is complete, and the item has reached the retailer’s warehouse.
Expired / Returned	The parcel was not collected within the holding period (usually 7 days) and is being sent back.

About Postco

PostCo is a technology-focused logistics company founded in 2017 by Nicolas Chin and Melisa Wang in Kuala Lumpur. They launched with the mission to resolve last-mile delivery failures by establishing a network of alternative delivery points (ADPs). By partnering with local retailers like pharmacies, petrol stations, and convenience stores, they allow customers to collect and return parcels at their own convenience, removing the need to wait at home for a courier.

Today, PostCo operates a vast network of over 3,000 touchpoints across Malaysia and Southeast Asia. Beyond their physical network, they have evolved into a software provider with “PostCo 360,” an AI-powered returns management platform used by Shopify brands globally. Their ecosystem connects retailers, logistics partners, and local shops to provide a seamless, sustainable, and efficient “out-of-home” delivery experience.

Postco’s Service Portfolio

PostCo offers a specialized suite of services designed to bridge the gap between e-commerce merchants and customers. Their portfolio focuses on convenience, sustainability, and retail integration.

Collect (Click & Collect): Allows online shoppers to ship their purchases to a nearby PostCo location (e.g., a pharmacy or cafe) for safe keeping until they can pick it up.
Returns (PostCo Return): A hassle-free return solution where customers can book a return online and drop the parcel off at any network location without printing a label (in select stores).
PostCo 360: A B2B software solution for brands to manage returns, exchanges, and warranties automatically, reducing operational costs.
Send: Facilitates C2C sending or first-mile drop-offs for marketplace sellers through partner locations.

Postco Delivery Times

Delivery times for PostCo services depend on the partner courier moving the goods to or from the store.

Returns: Once dropped off, returns typically take 2-5 working days to reach the merchant’s warehouse.
Collections: Items shipped to a PostCo point arrive according to the retailer’s standard shipping timeframe (e.g., 1-3 days for domestic).
Storage Period: Once a parcel arrives at a store, it is typically held for 7 days. If not collected, it is returned to the sender.

Postco Service Coverage

PostCo operates a dense network of community-based locations to ensure accessibility.

Nationwide Malaysia: Over 3,000 locations across Malaysia, including major chains like Petronas, Caring Pharmacy, and independent cafes.
Regional Presence: Expanded operations into Singapore and Vietnam, supporting cross-border e-commerce flows.
Retail Partners: Partners with over 200 leading retailers (like FashionValet, Zalora) to offer integrated return options.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status. Here are some common solutions to help you resolve these tracking problems quickly.

Code Not Working: Ensure you are using the correct reference. For pickup, you need the Collection Code. For tracking movement, you might need the courier’s Tracking Number.
“Dropped Off” Stuck: If the status doesn’t change from “Dropped Off” for a few days, it means the courier hasn’t collected from the store yet.
Store Closed: Always check the operating hours of your chosen PostCo point on their website before heading there to collect or drop off.

Customer Support for Shippers

If you have a specific issue with your collection or return, contacting PostCo directly is the best course of action. Their support is primarily digital.

Online Support: Use the “Contact Us” form or chat widget on the PostCo website.
Help Center: Their website hosts a comprehensive FAQ section for troubleshooting collection and return issues.
Social Media: Active on platforms like Facebook and Instagram for updates and queries.

Frequently Asked Questions (FAQs)

PostCo is a logistics network that allows you to collect and return online parcels at local stores (like pharmacies and petrol stations) instead of waiting for a courier.

It depends on the retailer. Many PostCo partners offer “No Label Needed” returns where you just show a QR code at the store.

You typically have 7 days to collect your parcel once you receive the notification that it has arrived at the store.

Yes, most PostCo locations are retail stores (like 7-Eleven or Petronas) that are open late and on weekends, allowing for 24/7 or extended hours access.

Conclusion

PostCo provides a smart, convenient, and community-centric logistics solution, turning your local neighborhood store into a shipping hub. Postco Tracking offers the essential visibility needed to monitor your collections and returns.

Our Postco tracking tool simplifies this process, giving you a clear view of your item’s status, whether it’s waiting for you or heading back to the merchant. Stay informed every step of the way. Enter your Collection Code or Tracking Number in our Postco tracking tool now to see your current shipment status!