Want to know the current status of your ShipMonk shipment? Our ShipMonk tracking tool provides real-time visibility as your order moves through ShipMonk’s fulfillment operations and continues on to final delivery with the selected carrier.
Our ShipMonk tracking tool makes it simple to keep track of your shipment at every stage. Just enter your carrier tracking number above to quickly see the most recent updates, find out which courier is handling your package, and check when it is expected to arrive.
What is ShipMonk Tracking?
ShipMonk Tracking refers to the shipment monitoring capabilities provided by ShipMonk, a tech-forward fulfillment partner for e-commerce brands. While ShipMonk handles the warehousing and packing, they do not operate their own delivery fleet; instead, they generate a tracking number from a partner carrier (like USPS, DHL eCommerce, or UPS) the moment the label is printed.
Our tracking tool provides visibility into this process, allowing you to follow the package from the “Fulfillment in Progress” stage at a ShipMonk facility to the final “Delivered” scan at your doorstep.
By entering the Tracking Number provided in your shipping confirmation email, users can access granular data including the specific fulfillment center origin (e.g., California, Pennsylvania, or Florida) and the carrier’s transit updates.
ShipMonk Tracking Number
To access your shipment data, you need the specific reference code associated with your parcel. Our ShipMonk tracking tool relies on these standard identifiers used in their carrier network:
- Carrier Tracking Number: The primary code assigned by the specific courier (e.g., USPS, UPS, FedEx) selected by ShipMonk’s algorithm.
- ShipMonk Order Number: An internal numeric ID used by the merchant to locate the order within the ShipMonk portal, though rarely used for external tracking.
ShipMonk Tracking Number Formats
Identifying the correct format is essential for getting accurate results with our tracking tool. Since ShipMonk uses various carriers, the tracking number will follow the format of the specific courier handling your delivery:
- USPS Format: Typically a 22-digit numeric string (e.g., 9400100000000000000000).
- UPS Format: Usually starts with “1Z” followed by 16 alphanumeric characters (e.g., 1Z9999999999999999).
- DHL eCommerce: Often starts with “420” or “93” and is a longer numeric string used for lightweight parcels.
- FedEx Format: Typically a 12 to 15-digit numeric string (e.g., 123456789012).
How to Use Our ShipMonk Tracking Tool?
We have made it simple to monitor your e-commerce deliveries. Follow these steps to check your status using our tracking tool:
- Locate Number: Find the tracking number in the “Your Order Has Shipped” email sent by the online store you purchased from.
- Enter Details: Type the full carrier tracking code into the search field of our ShipMonk tracking tool.
- Click “Track”: Hit the button to automatically detect the carrier and retrieve the latest status updates.
Shipment Journey and Status Meanings
As your package moves through the ShipMonk fulfillment process and carrier network, the status updates to reflect its journey. Here is what the standard messages on our tracking tool typically mean:
| Status | What It Means |
| Awaiting Fulfillment | The order has been received by ShipMonk but has not yet been assigned to a warehouse picker. |
| Pick in Progress | A ShipMonk robot or associate is currently locating your items within the warehouse shelves. |
| Awaiting Pickup | The package has been packed and labeled, but the carrier (e.g., UPS, DHL) has not yet scanned it. |
| Shipped / In Transit | The carrier has collected the package from the ShipMonk facility and it is moving toward the destination. |
| Delivered | The package has been successfully dropped off at the recipient’s address or mailbox. |
About ShipMonk
ShipMonk was founded in 2014 by Jan Bednar with a mission to revolutionize order fulfillment for small and medium-sized e-commerce businesses. Headquartered in Fort Lauderdale, Florida, the company has grown rapidly into a global logistics leader, operating a network of state-of-the-art fulfillment centers across the United States, Canada, Mexico, and Europe. ShipMonk distinguishes itself with a proprietary software platform that gives merchants total control over their inventory and orders, adhering to the motto “Stress Less, Grow More.”
The company utilizes advanced automation, including vertical storage robots and intelligent routing software, to ensure high accuracy and speed. ShipMonk serves a wide variety of industries, from apparel and cosmetics to subscription boxes and crowdfunding campaigns.
ShipMonk Service Portfolio
Our tracking tool supports the diverse range of logistics solutions ShipMonk facilitates for its merchants. We help you monitor shipments across these key service categories:
- DTC Fulfillment: Direct-to-consumer shipping for e-commerce brands. Pick, pack, and ship services optimized for speed and unboxing experience.
- Subscription Box: Specialized kitting and assembly for recurring orders. Handles complex box assembly and bulk shipping for monthly subscription services.
- B2B / Retail: Wholesale distribution to brick-and-mortar stores. Manages EDI compliance and routing guides for major retailers like Target and Sephora.
- MonkProtect: A post-purchase suite offering package protection and claims. Provides branded tracking pages and automated claims for lost or damaged shipments.
- Section 321 Fulfillment: Duty-free shipping solutions from Mexico to the US. Allows brands to avoid certain tariffs by shipping individual orders from across the border.
ShipMonk Delivery Times
Delivery times shown in ShipMonk tracking results depend on the shipping method selected at checkout. The network is optimized for flexibility:
- 2-Day Delivery: Guaranteed delivery within 2 business days to the contiguous US, utilizing strategic warehouse locations.
- Standard Shipping: Typical ground shipping takes 3 to 5 business days, balancing cost and speed.
- Economy: Cost-effective options (often using DHL eCommerce or shipping consolidators) tailored for non-urgent items, taking 5 to 8 days.
- International: Transit times vary by carrier but generally range from 5 to 14 business days depending on customs clearance.
ShipMonk Service Coverage
ShipMonk operates a global fulfillment network. Our tracking tool covers shipments moving through these primary regions:
- United States: Strategic hubs in Florida, California, Pennsylvania, New Jersey, Nevada, Kentucky, and Texas.
- Canada: A fulfillment center in Ontario enabling duty-free domestic shipping within Canada.
- Europe: Facilities in the United Kingdom and Czech Republic to serve the UK and EU markets.
- Mexico: A facility in Tecate, Mexico, offering Section 321 duty-free import advantages for US customers.
Solving Common Tracking Issues
If you cannot find your shipment, it is usually a handover delay or incorrect portal usage. Try these fixes on our tracking tool:
- Wait for Carrier Scan: “Awaiting Pickup” means the label is printed but the carrier hasn’t scanned it yet; allow 24-48 hours.
- Check Carrier Site: If the tool shows no info, try the specific carrier’s website (e.g., FedEx.com) using the same number.
- Contact Merchant: ShipMonk support is for merchants only; recipients must contact the store they bought from for help.
Customer Service
If you can’t find your package using the ShipMonk tracking tool, please note that recipients should contact the merchant directly. However, for merchants (shippers), support is available via:
- Happiness Engineer: Every merchant is assigned a dedicated support representative known as a “Happiness Engineer.”
- Phone: Call (855) 222-4601 for general inquiries and sales support.
- Email: Send support requests to [email protected] or via the portal ticket system.
- Headquarters: Located at 201 NW 22nd Ave, Unit 100, Fort Lauderdale, FL 33311.
Frequently Asked Questions (FAQs)
Conclusion
ShipMonk Tracking provides the essential visibility needed to follow this journey, linking you directly to the specific carrier responsible for your delivery. Our ShipMonk tracking tool simplifies access to these vital logistics updates, giving you a clear view of your shipment’s progress. Stay informed and confident. Enter your Carrier Tracking Number in our ShipMonk tracking tool now to see your current status!
