Stop wondering where your Teleport shipment is. Our Teleport tracking tool lets you see its exact status as it moves across Southeast Asia, leveraging the massive AirAsia network for speed. Our Teleport tracking tool provide immediate clarity for your delivery. Whether it’s a “Teleport Pink” next-day parcel, a standard e-commerce order, or a heavy air cargo consignment, you can follow its full journey. Just enter your Teleport Tracking number (e.g., starting with TP) or Air Waybill into the tracking field to see its current status.
What is Teleport Tracking?
Teleport Tracking refers to the process of monitoring the real-time progress of parcels and air cargo handled by the logistics arm of Capital A (formerly AirAsia). Our Teleport tracking tool provides crucial shipment visibility across their extensive air and ground network in Southeast Asia, allowing you to follow your item’s journey from the first mile to the final doorstep.
By using a unique Tracking Number or Air Waybill (AWB), customers can check their delivery status through key milestones, ensuring transparency for both fast e-commerce packs and heavy freight.
Your Key Identifiers for Teleport Tracking
To check the status of your shipment, you need the unique identifier provided when the order was created or the cargo booked. Our Teleport tracking tool is designed to accept the primary identifiers used by Teleport for its diverse range of services:
- Tracking Number: This is the primary code for parcel and e-commerce shipments. It is a unique alphanumeric code found on your shipping label or provided by the merchant. This single number grants access to all Teleport Tracking details for standard and express deliveries.
- Air Waybill (AWB) Number: For heavy air cargo shipments, the identifier is the standard 11-digit Air Waybill number. This is used by freight forwarders and business clients to track larger consignments moving via the Teleport air network.
- Order ID: In some cases, particularly for “Teleport Pink” or specific merchant integrations, an Order ID may be used internally, but the Tracking Number remains the most reliable method for external tracking.
Teleport Tracking Number Formats
Teleport uses specific formats to distinguish between its parcel services and its air cargo operations. Our Teleport tracking tool can recognize these distinct codes, allowing you to easily input your information and retrieve the latest status updates without any confusion:
- Parcel Format (TP Prefix): The most common format for e-commerce and personal parcels starts with “TP” followed by a long sequence of digits (e.g.,
TP123456789orTP685623826991597SG). - Air Waybill (AWB): For air cargo, the format follows the standard IATA structure: a 3-digit airline prefix followed by 8 digits (e.g.,
807-12345678). - Standard Alphanumeric: Some partner or cross-border shipments may use other alphanumeric combinations depending on the originating carrier.
How to Use Our Tracking Tool?
Our tracking tool provides a single, simple interface to access your Teleport tracking data directly from their logistics network. It consolidates all relevant tracking information into one easy-to-read view, saving you time and effort when checking on your important deliveries:
- Find Your Tracking Number: First, locate the unique code (e.g., starting with TP) or AWB number from your shipping receipt, invoice, or the confirmation email sent by the sender.
- Enter the Number: Next, paste or type that code accurately into the tracking section located on this page. You can track multiple numbers if needed.
- Click “Track”: Finally, click the “Track” button to initiate the search.
- View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel or cargo.
Your Shipment’s Journey: Guide to Status Updates
As your package moves through the Teleport network, its status will update to reflect its current location and processing stage. This guide helps you understand what each specific status message means, giving you a clearer picture of where your shipment is in the delivery process.
| Status | What It Means |
| Pending for Collection | The booking has been created, but the Teleport rider has not yet picked up the parcel from the sender. |
| Collected | The rider has successfully picked up the item and it is on its way to the sorting hub. |
| Arrived at Hub | The parcel has reached a central sorting facility (e.g., in Kuala Lumpur or Singapore) for processing. |
| Linehaul / In Transit | The shipment is moving between cities or countries, often via an AirAsia flight. |
| Customs Clearance | For cross-border shipments, the package is being inspected by customs authorities. |
| Out for Delivery | The delivery partner has the package on their vehicle and is attempting delivery today. |
| Delivered | The shipment has been successfully handed over to the recipient. |
About Teleport
Teleport, the logistics arm of Capital A (formerly AirAsia Group), was established in 2018 in Malaysia to provide fast, cost-effective, and reliable deliveries across Southeast Asia. Leveraging AirAsia’s flight network and belly cargo space, Teleport has grown into a full “first-to-last mile” logistics provider with a seamless digital platform connecting businesses and consumers.
Using a hybrid network of air and ground transport, Teleport enables merchants and corporations to move goods regionally in under 24 hours. Technology-driven solutions, including automated hubs and the “Teleport Pink” service, support e-commerce growth in Malaysia, Thailand, Indonesia, and the Philippines.
Teleport’s Service Portfolio
Teleport offers a comprehensive suite of logistics solutions designed to meet the diverse needs of the Southeast Asian market. Their portfolio spans from ultra-fast consumer delivery services to heavy air freight capabilities, ensuring that every type of cargo is managed with speed and efficiency.
- Teleport Pink: A game-changing next-day delivery service for international parcels (e.g., Kuala Lumpur to Singapore) with a flat fee and simple QR-code usage.
- Standard Delivery: Reliable domestic and cross-border delivery for e-commerce, typically taking 2-5 days depending on the route.
- Teleport Guaranteed: A prioritized air cargo service that offers 100% capacity guarantee and compensation if the shipment doesn’t fly as booked.
- Air Freight: Utilizes the belly space of AirAsia passenger flights and dedicated freighters to move goods rapidly across the region.
- Flash / Instant: On-demand delivery options in select cities for immediate point-to-point needs.
Teleport Delivery Times
Delivery times for Teleport are optimized for speed, leveraging their unique access to high-frequency flights. Whether shipping a small parcel across the border or moving heavy cargo, customers can expect competitive transit windows that challenge traditional timelines.
- Teleport Pink: Guarantees Next-Day Delivery for cross-border routes like KL-Singapore.
- Domestic Standard: Typically delivers within 1-3 working days across major cities in Malaysia and the region.
- International Standard: Cross-border e-commerce shipments generally take 3-5 working days depending on customs.
- Air Cargo: Airport-to-airport transit can be as fast as 24 hours on direct routes.
Teleport Service Coverage
Teleport operates a dominant network across Southeast Asia, utilizing the massive AirAsia footprint. Their infrastructure is designed to connect major economic hubs with secondary cities, ensuring comprehensive coverage that few competitors can match.
- Core Markets: Strongest presence in Malaysia, Singapore, Thailand, Indonesia, and the Philippines.
- Network Reach: Covers over 100 cities across the Asia Pacific region, leveraging thousands of weekly flights.
- Last-Mile: A growing network of delivery partners and riders ensures coverage extends from the airport to the doorstep.
Solving Common Tracking Issues
Occasionally, you might encounter a delay in updates or an issue with your tracking status due to flight schedules or system synchronization. If your tracking information isn’t updating or you cannot find your package, there are standard troubleshooting steps available to help you resolve the problem quickly.
- Check the Prefix: Ensure your tracking number includes the “TP” prefix if applicable. Entering just numbers might result in an error.
- “Pending” Status: If the status remains “Pending for Collection,” the merchant has likely printed the label but hasn’t handed the parcel to the rider yet.
- Customs Holds: Cross-border shipments (e.g., to Thailand or Indonesia) may pause at “Customs” for clearance. This is normal and usually resolves within 24-48 hours.
Customer Service
If you have a specific issue with your delivery, such as a delay or a lost package, contacting Teleport directly is the best course of action. Their support team is available via digital channels to assist with tracking inquiries and service requests.
- Help Center: Accessible via the Teleport website for FAQs and ticket submission.
- Chat Support: A live chat feature is often available on their portal for real-time assistance.
- Email: [email protected] (General enquiries).
- Headquarters: Teleport Commerce Malaysia Sdn. Bhd., Kuala Lumpur, Malaysia.
Frequently Asked Questions (FAQs)
Conclusion
Teleport provides a revolutionary, speed-focused logistics solution for Southeast Asia, backed by the power of the AirAsia network. Teleport Tracking offers the essential visibility needed to monitor your shipments, from next-day “Pink” parcels to critical air cargo.
Our Teleport tracking tool simplifies this process, giving you a clear, consolidated view of your shipment’s journey from the runway to your doorstep. Stay informed every step of the way. Enter your Tracking Number in our Teleport tracking tool now to see your current shipment status!
