Arriival Tracking

Stop wondering where your Arriival shipment is. Our Arriival tracking tool lets you see its exact status as it moves across Malaysia, Singapore, or beyond. We provide immediate clarity for your delivery. Whether it’s an “Instant Service” motorbike dispatch, a domestic cargo shipment, or a cold-chain delivery, you can follow its full journey. Just enter your Arriival Tracking Waybill Number into the tracking field to see its current status.

What is Arriival Tracking?

Arriival Tracking refers to the process of monitoring shipments managed by Malaysia’s only “Smart Logistic Platform.” Our tracking tool provides crucial visibility by connecting with their automated system, allowing you to follow your parcel’s journey from the merchant’s pickup to your doorstep. By using a unique Waybill Number, customers can check their delivery status through key milestones, ensuring transparency for both on-demand and standard freight services.

Your Key Identifiers for Arriival Tracking

To check the status of your shipment, you need the unique identifier provided when the order was created. Our Arriival tracking tool is designed to accept the primary identifier used by the Arriival platform:

Waybill Number: This is the primary tracking code for all Arriival shipments. It is a unique alphanumeric code generated by the system when an order is imported or created. This single number grants access to all Arriival Tracking details.

Arriival Tracking Number Formats

As a smart logistics aggregator that selects the best provider, Arriival’s tracking numbers can vary but generally follow a consistent internal format. Our Arriival tracking tool recognizes these codes:

Standard Waybill: Typically an alphanumeric code that identifies the specific booking within the Arriival system. It acts as a master reference, even if the physical delivery is handled by a partner carrier.

How to Use Our Tracking Tool for Arriival Shipments?

Our tracking tool provides a single, simple interface to access your Arriival tracking data directly from their smart platform.

Find Your Waybill Number: First, locate the unique Waybill Number from your order confirmation email, SMS notification, or the merchant’s shipping update.
Enter the Number: Next, paste or type that code accurately into the Arriival tracking section.
Click “Track”: Finally, click the “Track” button to initiate the search.
View Your Updates: You will instantly see the live status, location history, and all key milestone updates for your parcel.

Your Shipment’s Journey: Guide to Status Updates

As your package moves through the Arriival network, its status will update to reflect its real-time progress. Here is a guide to what those common statuses mean for your shipment.

Status	What It Means
Pickup Complete	The rider or driver has successfully collected the parcel from the sender.
Loading / In Transfer	The package is being processed or moving between hubs (for domestic freight) or en route to the delivery area.
Delivery Start	The courier has the package on their vehicle and is on the way to the delivery address.
Delivery Complete	The shipment has been successfully delivered to the recipient.
Detail in Record	Additional details or exceptions have been logged regarding the shipment’s status.

About Arriival

Arriival is a pioneering “One-Stop Smart Logistic” solution based in Malaysia, designed to streamline parcel delivery for businesses of all sizes. Positioning itself as the country’s only Smart Logistic Platform, it offers a web-based shipping software that automates complex logistics decisions. Their core “Smart auto-select” technology automatically compares and chooses the best provider based on location, weight, and size, ensuring merchants always get the fastest delivery at the most reasonable rate without needing special training.

Headquartered in Kuala Lumpur, Arriival Technologies Sdn Bhd serves as a vital bridge for small and medium businesses (SMBs). By allowing merchants to import orders directly from sales channels and automatically share tracking info, they help improve seller ratings and customer satisfaction. Their service is inclusive and scalable, offering everything from instant motorbike delivery to heavy cargo transport, backed by a “Heroic Support Team” that provides 24/7 assistance to ensure a personal touch in a digital-first industry.

Arriival’s Service Portfolio

Arriival offers a comprehensive and integrated suite of 13 logistic services catering to urgent local needs, heavy domestic freight, and international expansion. Their portfolio is designed to be a “fit for all sizes” solution, ensuring that whether you are sending a document or a refrigerator, there is a specific service option available.

On-Demand Delivery: Covers urgent needs in Klang Valley, Johor Bahru, and Penang with “Instant” (3-hour), “Same-Day,” and cost-saving “Multi-Stop” options.
Domestic Freight: Includes “Courier Service” for small parcels, “Cargo Service” for heavy items up to 100kg, and “Cold Chain” for fresh products.
Air & Sea Freight: Connects West and East Malaysia for goods over 30kg, with Air Freight taking 2-4 days and Sea Freight taking 30-45 days.
International Delivery: Provides easy door-to-door services to Southeast Asia and beyond to support global business growth.

Arriival Delivery Times

Delivery times for Arriival are highly flexible and depend entirely on the specific service category selected by the “Smart auto-select” system or the user. From immediate cross-town sprints to monthly ocean freight, the platform manages a wide spectrum of timelines.

Instant Service: Delivered within 3 hours (available in key metro areas).
Same-Day: Completed within the same day of booking.
Domestic Courier/Cargo: Standard door-to-door delivery typically takes 1-3 working days within Peninsular Malaysia.
Cold Chain: Fresh products are delivered within 24–48 hours.
East Malaysia Freight: Air freight takes 2-4 days, while Sea freight takes 30-45 days.

Arriival Service Coverage

Arriival operates a robust network that combines hyper-local on-demand coverage with nationwide and international reach. Their infrastructure utilizes both their own capabilities and a network of partners to ensure seamless service across different geographies.

On-Demand Zones: High-speed services are available in major economic hubs: Klang Valley (Kuala Lumpur/Selangor), Johor Bahru, and Penang.
Domestic Malaysia: Comprehensive coverage for courier and cargo services across the entire country, including connections between West and East Malaysia.
International: Offers door-to-door services expanding into Southeast Asia and other global markets.

Solving Common Tracking Issues

Occasionally, you might encounter a delay in updates or an issue with your tracking status due to network synchronization or partner handoffs. Here are some common solutions to help you resolve these tracking problems quickly.

Check the Waybill: Ensure you have entered the correct Waybill Number. It is the unique code assigned by Arriival, not necessarily the partner carrier’s number.
SMS Notifications: Arriival automatically sends tracking info via SMS. Check your phone messages for the most direct link and status update.
“Pickup Complete” Stuck: If the status doesn’t move from “Pickup Complete,” it may be in transit to the sorting hub. Allow 24 hours for the next scan.

Customer Service

If you have a specific issue with your delivery, such as a delay or a lost package, contacting Arriival directly is the best course of action. Their “Heroic Support Team” is available 24/7 to provide speedy responses.

Customer Support (Phone): 010 246 4991
Angel/Rider Support: 016-6131 991
Email: [email protected] (Note: Verify current email via website as provided info may vary).
Headquarters: No.9, Jln YTN 3, Industri Desa Aman, Kepong, 52200 Kuala Lumpur.

Conclusion

Arriival provides a cutting-edge, automated logistics solution for Malaysia, simplifying complex shipping decisions for businesses. Arriival Tracking offers the essential visibility needed to monitor your shipments, from 3-hour instant deliveries to heavy cargo.

Our tracking tool simplifies this process, giving you a clear, consolidated view of your parcel’s journey from the merchant to your doorstep. Stay informed every step of the way. Enter your Waybill Number in our tracking tool now to see your current shipment status!